FAQs
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Recent Questions and Answers
| If I receive merchandise in the mail that I did not order, do I have to pay for it? |
Answer: If you want to keep it, then pay for it - but first get the company on the phone and question them as to why they sent it, what they normally charge for the item, whether they're willing to pay the return shipping expense (for your hassles in having to now send it back to them), etc. Your other options: read more: www.johncontini.com You may seize this opportunity to negotiate a lesser price for the merchandise (rather than paying for its retail value), again assuming you still want to keep it; and in this scenario, if the company does not want to have it returned - or if they do not want to advance the shipping expense for the return, then they may allow for a significantly reduced price. If you don't want the item, then send them a certified letter informing them of your willingness to return the item that you never ordered, but only upon advance receipt of the return shipping expense. |
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